Question 1

Do you provide fixed upfront pricing?

Accepted Answer

Yes. Once we've assessed the problem, we explain what's required and provide an upfront fixed-price quote before any work begins — no hidden surprises or unexpected hourly charges. If additional issues are uncovered during the work, we discuss them with you first and price them before proceeding.

Question 2

Do you charge a call-out fee?

Accepted Answer

No call-out fee between 7am and 5pm, Monday to Friday — we'll come to your property, assess the issue and provide an obligation-free fixed-price quote. Outside these hours (evenings, weekends and public holidays) an after-hours call-out fee of $220 including GST applies, and we'll always confirm any fees with you before attending.

Question 3

Do you offer same-day service?

Accepted Answer

Yes, wherever possible — particularly for urgent plumbing problems. Whether we can attend today depends on existing bookings, urgency and your location. If we can't get to you the same day, we'll offer the earliest available appointment and keep you informed.

Question 4

Are you QBCC licensed and insured?

Accepted Answer

Yes. ProFix Plumbing Group is licensed through the QBCC (licence 15596707) and carries comprehensive public liability insurance. All plumbing, drainage and gas fitting work is completed to current Australian Standards and Queensland regulations, with compliance certificates provided where applicable.

Question 5

Do you accept card payments?

Accepted Answer

Yes — EFTPOS, Visa, Mastercard and bank transfer, as well as cash if you prefer. Payment is generally due on completion of the work unless otherwise arranged.

Question 6

Do you use CCTV drain cameras?

Accepted Answer

Yes. We use professional CCTV drain cameras to inspect the inside of your pipes and identify the exact cause of a blockage. A camera inspection is recommended for recurring blockages, overflowing sewer or stormwater drains, suspected tree roots or broken pipes — and it's the best way to confirm a drain is completely clear after jetting.

Question 7

Can you repair it, or will it need replacing?

Accepted Answer

Wherever a repair is safe, practical and good long-term value, we'll recommend the repair. If replacement is the better option, we'll explain why — and the decision stays yours.

Question 8

Do you guarantee your workmanship?

Accepted Answer

Yes — our workmanship is backed by a 5-year guarantee. We use quality materials from trusted trade suppliers, so the work holds up long after we've left.

Question 9

Do I need to be home during the work?

Accepted Answer

For most jobs, yes — particularly where we need access inside the property. If you're unsure, ask when you book and we'll let you know exactly what's needed.

Question 10

Do you clean up after the job?

Accepted Answer

Absolutely. We respect your home and leave every work area as clean and tidy as possible before we go.

Question 11

Can you supply fixtures, or can I provide my own?

Accepted Answer

Either. Almost everything we supply comes through Reece — quality trade products chosen to last, not bargain-bin fittings. We're also happy to install customer-supplied taps, toilets and appliances provided they're suitable and comply with Australian Standards.

Frequently Asked Questions